Your Creator Support Hub
Get fast, easy help for everything creators need, from accessing courses and managing your content, to handling payments and account questions. If you can’t find what you’re looking for, our support team is ready to assist.
Common Queries
Both versions are available. You can choose whichever you prefer. If you cannot access the correct version, you can submit a request through our Support Form and it will be resolved.
Yes, the full course is recorded with lifetime access. Worksheets or notes are added where useful. If any file does not load, please share the details through the Support Form so it can be fixed.
Yes, your certificate will appear on your dashboard once you complete the course. If it does not show up, you can raise a request through the Support Form and it will be issued.
You receive lifetime access. If you face any access issues, you can contact us through the Support Form and it will be resolved.
Please wait a few minutes for it to update. If the course still does not unlock, share your transaction ID on the Support Form and your access will be activated.
You can use the course on up to 2 devices. If you change your device and need a reset, you can request it through the Support Form.
Account And Login Help
First check if you are using the same email you used during purchase. If the issue continues, share your registered email through the Support Form and it will be fixed.
Use the "Forgot Password" option on the login page. If the reset link does not arrive, submit your email on the Support Form and we will help you regain access.
Yes. Share the wrong email and the correct email through the Support Form and it will be updated.
This can happen if the system detects a new device or inactive session. Just log in again. If it keeps happening, report it through the Support Form.
Share your registered email on the Support Form and your course access will be checked and restored.
Payments And Billing
Don't worry. Please share your transaction ID with us on our support contact form and we will unlock it manually.
In case of a technical issue, the transaction will be reversed in a few hours. Send us your transaction ID for verification, and post verification, the amount will be refunded if not already.
Yes, you will receive a GST invoice after the purchase. Business users can add GST details during checkout.
You can update your email ID in the profile section. Alternatively, you can also reach out to us on our support contacts, or share the correct email ID on our Support Form.
No, all course purchases are a single non-refundable purchase with lifetime access to the course. Please refer to our refunds policy for the same.
All major payment methods like UPI, Debit/Credit Cards, Net Banking, and more are available via Razorpay.
Course Content And Access
Yes, the entire course is recorded and comes with lifetime access. Notes or worksheets are added where needed. If anything does not open, you can report it through the Support Form.
No, the videos cannot be downloaded, but you can watch them anytime on your dashboard. If you face playback issues, share the details on the Support Form.
Yes, both versions are available. If you are unable to switch between them, submit a request on the Support Form and it will be corrected.
You have lifetime access. If you lose access for any reason, you can contact us through the Support Form.
Yes, you can use up to 2 devices. If you change your device later and need a reset, you can request it through the Support Form.
No, you can learn at your own pace. If you need help understanding how to navigate the modules, feel free to reach out through the Support Form.
Video, Audio And Tech Issues
Refresh the page once. If it still does not play, share the module name and video title through the Support Form and it will be checked.
This may happen due to internet speed. If it continues even on a stable connection, submit the module name and video title on the Support Form.
Share the specific video name on the Support Form so the issue can be reviewed and fixed.
Tell us the module and video title through the Support Form and updated subtitles will be added.
Try switching between English and Hindi in the player. If it still shows the wrong version, report it through the Support Form.
Certificate Help
Your certificate becomes available on your dashboard as soon as you complete the course. If you don't see it, you can raise a request through the Support Form.
Yes, it can be corrected. Please share the correct spelling through the Support Form and a revised certificate will be issued.
Sometimes it takes a moment to reflect. If it still does not appear, let us know through the Support Form and it will be fixed.
You can download it anytime from your course dashboard. If you face any difficulty, feel free to reach out via the Support Form.
Device Limit And Security
You can use the course on up to 2 devices. This helps keep your account secure.
You can request a device reset through the Support Form and access will be restored.
You can raise a reset request through the Support Form and the extra device will be cleared.
Simply choose "Device Limit Reset" on the Support Form, share your registered email, and we will help you with the reset.
Internship, Jobs And Opportunities
Internships are not guaranteed. When our partner brands or partner agencies have open roles, we connect suitable learners with them. You can share your interest through the Support Form.
Brand deals are not guaranteed, but many of our courses are taught by industry professionals, and partner brands often share live briefs or opportunities. Wherever there is a good fit, we share these with learners based on their profiles.
Yes, you can apply through the Support Form under the "Internship or Job" option. If something relevant opens up, we will get in touch.
We work with multiple partner brands and agencies. When they have requirements that match a learner's niche or skills, we share those opportunities.
Before You Buy (Pre Purchase Questions)
The course is fully recorded and you can learn at your own pace. Whenever live activities or briefs are part of a program, they will be mentioned clearly.
Yes, the course is designed to help beginners understand the basics and move into more advanced skills step by step.
Yes, the curriculum starts from zero and guides you through niche selection, content planning, and building confidence on camera or behind the scenes.
Recorded videos, examples, worksheets or notes wherever helpful, and a completion certificate. Any additional tools or resources will be mentioned in the course details.
Partnership And Collaboration
Institutions can integrate our creator curriculum, run workshops, or explore custom programs. You can share your details through the Support Form under "Partnership" and we will connect with you.
Yes. We work with partner brands to offer live briefs, projects, and creator opportunities. You can reach out through the Support Form to explore this.
If you teach or work in any area of content creation, digital marketing, or creator strategy, you can apply through the "Apply As Mentor" form.
Yes, we collaborate with practitioners to build courses that are practical and relevant. If you are interested, you can submit your details through the Support Form.
Need More Help?
If your question is not listed above, reach out through the Support Form and our team will assist you.
