Crescere Academy — Privacy Policy

1. Information We Collect

We collect the following types of information when you use our Platform:

A. Personal Information You Provide

When you create an account, enroll in a course, or contact us, we collect:

• Name
• Email address
• Phone number
• Payment information (processed securely through our payment gateways)
• Any other information you voluntarily provide

B. Automatically Collected Information

When you use our Platform, we automatically collect:

• IP address and location data
• Device information (browser type, operating system, device type)
• Course progress and activity (videos watched, modules completed, time spent)
• Cookies and similar tracking technologies (see Section 4 below)

C. Payment Information

Payment details are collected and processed by our third-party payment gateways (Razorpay and Stripe). We do not store your complete credit card or debit card information on our servers. Payment gateways handle this data according to their own privacy policies and PCI-DSS security standards.

2. How We Use Your Information

We use your information for the following purposes:

A. Course Delivery

• To provide you access to courses you have purchased
• To track your progress and provide personalized learning experiences
• To send course-related updates, announcements, and support communications

B. Marketing Communications

• To send you promotional emails about new courses, offers, and updates
• You can opt out of marketing emails at any time by clicking "unsubscribe" in any email or contacting us at info@engaugelearning.com

C. Analytics and Improvement

• To analyze how users interact with our Platform
• To improve our courses, content, and user experience
• To identify technical issues and optimize Platform performance

D. Legal and Security

• To comply with legal obligations
• To prevent fraud, abuse, and unauthorized access
• To enforce our Terms of Use and other policies

3. Information Sharing

We do not sell, rent, or trade your personal information. However, we may share your information in the following cases:

A. With Course Partners

• We may share necessary information with Fluttercare (our co-branded course partner) for course delivery and improvement purposes

B. With Service Providers

We work with trusted third-party service providers who help us operate the Platform:

• Payment Gateways: Razorpay and Stripe (for payment processing)
• Email Services: For sending course and marketing emails
• Analytics Tools: Google Analytics, Facebook Pixel (see Section 4)
• Hosting Services: For storing course content and data

These providers are bound by confidentiality agreements and can only use your data as instructed by us.

C. Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

D. Business Transfers

If Engauge Learning is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and subject to a different privacy policy.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform.

What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function (login, course access, security)
• Analytics Cookies: Google Analytics, Facebook Pixel - to understand user behavior and improve our Platform
• Marketing Cookies: To show you relevant ads and track campaign performance

You Can Control Cookies:

You can disable cookies through your browser settings. However, some features of the Platform may not work properly if cookies are disabled.

5. Data Retention

We retain your personal information for as long as:

• Your account is active
• Necessary to provide you access to purchased courses (lifetime access)
• Required by law or for legitimate business purposes

If you wish to delete your account, contact us at info@engaugelearning.com. Note that even after deletion, some information may be retained for legal, security, or backup purposes.

6. Data Security

We take reasonable measures to protect your information:

• Secure servers and encrypted data transmission (HTTPS/SSL)
• Access controls and authentication measures
• Regular security audits and updates
• Payment data handled by PCI-DSS compliant gateways

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we strive to protect your data using industry-standard practices.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at info@engaugelearning.com.

8. Children's Privacy

Our Platform is open to users of all ages. However, if you are under 18 years of age, we recommend you use the Platform with parental guidance. We do not knowingly collect information from children without parental awareness.

9. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

If we make significant changes, we will notify you via email or a notice on the Platform.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: info@engaugelearning.com
• Legal Entity: Crescere Academy LLP
• Operating As: Engauge Learning
• Registered Address: 11 SUDARSHAN CHS LTD MAHANT ROAD, VILE PARLE EAST, Vileparle Railway Station, VILE PARLE EAST, Mumbai, Mumbai- 400057, Maharashtra, India
• GST Number: 27AAUFC2903J1Z7

Governing Law: This Privacy Policy is governed by the laws of Maharashtra, India. Any disputes will be subject to the exclusive jurisdiction of the courts in Maharashtra.